Support

We typically respond within 2 business days.

Email us

The fastest way to reach us is by email: support@purebariatric.app

For privacy or data requests, please put "Privacy request" in the subject line so we can route it correctly.

Send a message

Quick answers

Is PureBariatric a medical device?

No. PureBariatric is an educational nutrition and recovery tracking app. It does not diagnose, treat, or replace care from your surgical team.

Do I need an account to use the app?

No. The journal works without an account and is stored on your device. Coach and subscriptions use your email so your history and purchase follow you.

Why does the app ask for camera permission?

The camera is used to scan barcodes and, if you are a Pro subscriber, for the optional AI photo scan. The photo scan sends the photo to OpenAI (with Anthropic as a backup) only after you allow it. See Privacy Policy section 4 for the full disclosure.

How do I stop the AI photo scan?

Decline the prompt the first time it appears. To withdraw a permission you already gave, use Erase Everything or Delete My Account under Save & Share Your Data in the app.

How do I delete my data?

In the app, open Save & Share Your Data → Delete My Account. This erases everything on your device and, if you entered an email, sends a link that permanently deletes your server records. You can also email privacy@purebariatric.com.

Is there a web version?

Yes — a browser-based version of PureBariatric is available at purebariatric.com.

Mailing address

PureBariatric
Blackfalds, Alberta, Canada